Case A · Trader1 window
Origin management, simplified
Challenge
Multiple parties at origin, fragmented communication and rising operational risk.
Outcome
Single Control Tower window across all origin partners — fewer touchpoints, faster resolution.
Global Ocean Control Tower · Powered by CargooOne Control Tower.
One Control Tower.
Every shipment, in view.
CSA Control Tower combines seasoned freight operators with the Cargoo digital platform to give you end-to-end coordination across carriers, forwarders and origins — turning raw shipment data into measurable performance across procure, plan, execute and control.
98%
Global ocean capacity covered
16
Offices, boots on the ground
24/7
Exception monitoring & escalation
ISO 14083
Carbon emissions, GLEC 2.0 compliant
The Power of Two
Technology + expert operations.
One Control Tower is a stack: a digital platform built for ocean freight, a seasoned operations team running it 24/7, and the executional reach to fix things at origin — not just report on them.
From Procurement to Control
A connected flow, modular by design.
End-to-end modular solutions that fit any supply chain. Start with visibility, extend into execution and procurement — every module is wired into the same Control Tower.
Dashboards & solution capabilities
Data → decisions → results → repeat.
Configurable dashboards turn raw shipment data into clear decisions — strategic improvements, and visible performance gains across procurement, freight execution and global operations.
Control Tower Dashboard
Real-time, end-to-end shipment visibility.
Coordinate every shipment with live status, milestone tracking and exception flags across carriers and forwarders.
Container Capacity Utilisation
Optimise fill-rate by lane and equipment.
Plan capacity with precision — fill-rate trends, equipment-type splits and consolidation opportunities surfaced lane by lane.
Ocean Carrier Performance
Departure & arrival delays, booking KPIs.
Distribution of departure and arrival delays, booking confirmation time, rejection levels, transit time and roll-over occurrences.
Demurrage & Detention
Track dwell times, forecast spend, recover control.
Automated tracking and alerts on container dwell, port costs and D&D exposure — recover control of avoidable charges.
Crisis Response Team
Manage global disruptions in real time.
Shipments at risk, impacted containers and TEUs surfaced live — drive rapid, data-driven decisions during unplanned events.
Allocation Management
Monitor carrier allocation, plan capacity live.
Shipped TEU vs allocated TEU per carrier, lane and country — with rule-based re-balancing when commitments slip.
Carbon Emission Tracker
ISO 14083 & GLEC 2.0 compliant.
Fully compliant CO₂ accounting per shipment, per lane and per mode — drop-in ready for sustainability reporting.
Master Data Management
All your supply chain data, organised and secure.
Carrier and booking-party relationships, lane, equipment and surcharge catalogues — one centralised, governed source of truth.
Ocean Milestone Performance
Latency & completeness of every event.
Measure how fresh and how complete your carrier event feeds are — gate quality before it ruins downstream decisions.
O-Hub structure
Control Tower + execution, under one roof.
A centralised tower for strategy, governance and customer experience — plus regional execution hubs that own the physical freight, so insight and action live in the same team.
Control Tower
Customer Experience
Systems integration, KPIs & QBRs, value delivery, supply chain insights, account management, customer interaction.
Customer Success
Reporting, customer analysis, issue resolution, day-to-day customer contact, data quality and SLA management.
Freight Execution
Freight Operations
Productivity, compliance, haulage, customs and freight execution — coordinated through the same Control Tower data.
Local presence, global reach
16 CSA offices act as your boots on the ground — resolving bottlenecks where they happen, not three time zones away.
Control Tower value-add
Local expertise. Global insight. Real outcomes.
Wins and benchmarks already achieved by existing CSA Control Tower customers across coffee, consumer goods, retail and industrial.
Centralised control, regional execution
One window for strategic teams to review projects and changes — operational, structural or digital — while regional hubs deliver consistent local execution.
Vendor & carrier troubleshooting
We chase the carrier so you don't. Booking confirmations, missing milestones, document gaps, customs holds — surfaced and resolved by the same team that watches the dashboard.
Exception management at scale
Configurable exception rules across delays, dwell, fill-rate and SLA breaches — escalated through clear playbooks rather than email chains.
Standardisation across regions
Consistent KPIs, SOPs and reporting across every hub and BU — so a Tuesday-morning review tells the same story whether you're in Singapore, Hamburg or Chicago.
Continuous improvement, not just reporting
We combine data with hands-on operational research to turn ground-level realities into strategic initiatives that compound quarter after quarter.
Measurable cost & time savings
Process improvements that save time, better vendor accountability and recovered freight audit savings — booked into your P&L, not stuck in a slide.
Customer cases
From analysis to action.
Real engagements across traders, retailers and roasters — every case starts with discovery and ends in measurable performance.
Case B · RetailerE2E
Control Tower design
Challenge
Limited leverage and expertise to secure competitive, long-term ocean contracts.
Outcome
Designed and deployed a Control Tower combining procurement leverage with execution governance.
Case C · Retailer−containers
From FCL to CFS
Challenge
Low container fill-rate and high spend on the receiving warehouse.
Outcome
Reduced annual container receipts and lowered warehouse cost — time and capital recovered.
Case D · Retailer18–27%
Allocation management
Challenge
Allocations not honoured, reactive re-shifts and weak carrier accountability.
Outcome
Live carrier allocation governance, rebalanced mid-year — improved standing with carriers.
Case E · RetailerUSD 4.5M
Freight audit
Challenge
Carrier invoices not systematically validated against awarded rates.
Outcome
Disputes raised by the Global Invoice Validation Team — savings recovered into the P&L.
Case F · Coffee Roastercash freed
Freight finance
Challenge
Cash exposed in long freight invoice cycles, working capital tied up at origin.
Outcome
Restructured freight finance flow — freight invoices audited and financed against managed rates.
How we engage
Two phases. One trajectory.
A pragmatic, two-phase implementation: start with visibility and control, then scale into execution and optimisation. No big-bang transformations — measurable value at every wave.
About CSA Control Tower
Seasoned operators. Modern platform. One accountable team.
CSA Control Tower is the centralised command desk inside the wider CSA family — sister to CSA Procurement and CSA Global Logistics, and powered end-to-end by the Cargoo digital platform.
We deploy industry experts alongside your local operations to resolve bottlenecks in real time, combine data with hands-on research and deliver sustained performance improvements — so your internal teams can focus on customer satisfaction and growth.
Procure
Tenders, contracts, target-rate strategy
Plan
Forecasts, allocations, booking governance
Execute
Bookings, docs, customs, pre/on-carriage
Control
Visibility, exceptions, KPIs, BI
16 offices
Boots on the ground worldwide
24/7
Monitoring & escalation
Let's talk
Spin up your Control Tower.
Book a 30-minute walkthrough with a CSA Control Tower lead. We'll map your current data flows, surface the first exceptions worth chasing, and show you the dashboards live on Cargoo.
Book a walkthroughEmail
hello@commodity.ch
Phone
+41 41 729 60 60
HQ
Zug, Switzerland
Web
commodity.ch · cargoo.com